The Consumer Code for Home Builders.

The Consumer Code for Home Builders (“the Code”) was developed in 2010 by the home-building industry to make the home buying process fairer and more transparent for purchasers.

The Code requires that all Home Buyers are treated fairly, know what levels of service to expect, are fully informed about their purchase and their consumer rights before and after they move in, and are provided with a speedy, low cost dispute resolution scheme to deal with complaints about breaches of the Code.

The Code contains Requirements that all Home Builders who register homes with the UK’s main new Home Warranty Bodies; NHBC, Premier Guarantee and LABC Warranty must comply with.

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Further guidance is available from the Consumer Code website -